Cranbrook Legal, a prominent central London law firm, faced significant challenges in managing their internal IT systems. Previously, they had relied on an internal team to handle IT operations. However, the team lacked technical expertise, resulting in inconsistent service across the organisation. Frequent downtime and delays in resolving IT issues became a major pain point, as the internal team often were unable to support the users due to the workload of other tasks or a lack of technical understanding. Cranbrook Legal needed a professional solution to ensure their IT infrastructure could support their staff’s needs and maintain industry compliance and supported the organisation during their time of growth and scale.
Recognising the critical need for a more secure and dependable IT system, Cranbrook Legal engaged Postremo IT as their Managed Service Provider (MSP). Postremo IT implemented a fully managed system, covering identity and access management, information security, monitoring and alerting, and device management and support. This comprehensive approach replaced the ad-hoc internal support system with an organised, fully supported IT infrastructure.
Jamf Pro was introduced for device management, ensuring all Apple devices were configured, deployed, and managed seamlessly from a central platform. This allowed for consistent applications and settings across all devices, which was vital for maintaining workflow continuity and system security.
Jamf Connect was configured and deployed to streamline user authentication and identity management. By integrating with Cranbrook Legal’s existing identity providers, it provided a unified login experience, ensuring that only authorised personnel could access sensitive legal data, thus fortifying the firm’s compliance with industry standards.
Jamf Protect was crucial for enhancing endpoint security. It provided real-time monitoring and threat prevention, tailored specifically for macOS, ensuring that all devices were safeguarded against emerging security threats. This was particularly important for a law firm like Cranbrook Legal, where data security and client confidentiality are paramount.
“Postremo IT has completely transformed our internal operations. Their ability to handle our infrastructure with such efficiency has allowed us to focus entirely on our legal services without being hindered by technical issues.”
— Amer Zaman, CEO, Cranbrook Legal
With all devices now under management and real-time monitoring in place, staff could focus on their legal work without concerns about compliance issues or system reliability. Managed devices and phones ensured seamless access to critical applications, while Postremo IT’s understanding of Cranbrook Legal’s unique infrastructure enabled rapid and effective troubleshooting. Staff now had access to reliable, round-the-clock support from a technical team that deeply understood their environment, eliminating the frustration of previous delays.
The partnership approach adopted by Postremo IT allowed Cranbrook Legal to make better-informed technology decisions. The personalised support service was pivotal, recognising that every client’s IT environment is unique, with specific requirements that need tailored solutions.
Since partnering with Postremo IT, Cranbrook Legal’s internal IT infrastructure has improved dramatically. The introduction of Jamf’s suite of tools has played a significant role in this transformation. Cranbrook Legal now operates with a reliable and secure IT foundation, allowing staff to deliver the high-quality service their clients expect. With compliant, managed devices and a responsive IT team that understands their unique setup, staff no longer experience the IT-related hurdles that previously slowed down operations.
With the introduction of Postremo IT’s managed services, downtime has been reduced, security is tightly managed, and the IT infrastructure now fully supports Cranbrook Legal’s operational goals. The collaboration continues to drive operational improvements, ensuring that the firm can focus on delivering excellence to their clients without IT distractions.
“Working with Postremo IT has been a game-changer for us. We now have a reliable IT system and a team we can trust to support our growth and help us make the right technology choices.”
— Senior Partner, Cranbrook Legal
Postremo IT’s partnership with Cranbrook Legal has provided the firm with a scalable, secure, and responsive IT infrastructure. The firm now enjoys greater efficiency, allowing its legal team to focus on delivering first-class services to its clients, unhindered by IT issues. Cranbrook Legal continues to rely on Postremo IT for proactive support, innovative solutions, and guidance on key technology decisions, ensuring their IT systems grow in tandem with their business needs.